Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale. Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 350 global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.
AI at the Core: At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust capabilities—ranging from intelligent social listening and sentiment analysis to predictive customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t just automate tasks; it augments decision-making, identifies emerging trends, and empowers brands to act with agility and confidence.
Customer-Centric Innovation: Locobuzz believes that great CX is built when technology, empathy, and strategy intersect. Every feature and innovation is designed to enable brands to be more responsive, more human, and more aligned with their customers’ expectations.
Key Offerings: ● Social Listening & Analytics: Real-time insights into customer sentiments and market trends ● AI-Powered Helpdesk: Omnichannel customer service with intelligent automation ● Reputation Management: Protect and elevate your brand’s digital perception